Businesses need to know what those essential behaviours are that all employees should consistently display and strive towards, to ensure sustained organizational development. This means: they need a behavioural competency framework!
Organizations can create and measure their own framework of behavioural competencies for optimal customization. However, we find that most organizations pretty much seek the same generic, but essential behaviours.
It seems to us that most businesses want an organizational culture where employees are able to solve problems effectively, be successful in implementing decisions and communicate successfully. In addition to these, they want their leaders to successfully utilize and develop the capabilities of their team members, to direct and inspire team members towards greater heights, but be equally successful in ensuring that team members perform adequately. Not so?
For this reason, Competence SA developed its own in-house behavioural framework – the CSA Behavioural Competency Framework – to enable integrated talent management. We have been helping clients since 2002 select and develop staff using these core behaviours.
The CSA Behavioural Competency Framework is used in conjunction with different work contexts to ensure appropriateness at all organizational levels. Therefore, it comes with different interview guides to elicit competency-based answers during selection interviews that are relevant to a specific area of work.
It is also the framework we use when performing leadership assessments and most of our development interventions are also build around it.
As such, it becomes one of the key drivers of talent management and organizational development.
Judgement and Decision-making
Planning and organizing